- Services & Support
- Business Cases
- Explore the world of PrimeKey
- PrimeKey & Partners
- About us
With our wide experience in PKI, we are able to offer the best EJBCA and SignServer support available. Many EJBCA and SignServer users hire PrimeKey when they realize it’s less expensive and far more efficient to have us take care of their PKI troubles.
– We couldn’t be happier with the competent and available support function, both on-site and over phone. PrimeKey has proven to deliver fast, excellent and professional support services to fit all our needs and expectations, says Fredrik Eriksson, Product Manager at Bankgirot, Sweden.
We offer our customers two options for EJBCA support: Enterprise Support and Appliance Support.
|What do I get?||Software||Software & Hardware|
|Software downloads, |
|Support portal access|
|Private portal project|
|Number of incidents||Unlimited||Unlimited|
|Security and critical patch notifications|
|Best practise advice|
|Hotfix and emergeny patches|
|Firmware updates, incl. patches||-|
|Installation, advice during|
|Installation, complete (additional charges)|
|Raise support case via web and e-mail|
|Raise support case via phone (8x5 or 24x7)|
|Guaranteed response time|
|Professional services (additional charges)|
|Hardware maintenance and replacement||-|