PrimeKey provides both free and professional PKI support for EJBCA and SignServer. Please note that only our Professional PKI Support Resources are guaranteed timely response - according to your Service Level Agreement.
Free or professional PKI support? Find out wich level of support best serves your enterprise's needs:
| PKI Support Comparison Chart | Support Level | ||
|---|---|---|---|
| Type of Service | Community | Evaluation | Enterprise |
| Community forum access |  | | |
| Software downloads, incl. patches | | | |
| Online documentation | | | |
| Support portal access | | | |
| Private portal project | - | - | |
| Number of incidents | - | 10 | Unlimited |
| Number of named developers | - | 1 | Unlimited |
| Security and critical patch notifications | - | | |
| Best practice advice | - | | |
| Hotfix and emergency patches | - | | |
| Developer-to-developer contact | - | | |
| Raise support case via web and e-mail | - | | |
| Raise support case via phone(8x5) | - | - | |
| Raise support case via phone(24x7) | - | - | |
| Guaranteed response time | - | - | |
| Discount rate for professional services | - | - | |
| Price/get a quote: | free | sales@primekey | |
Download Support & Maintenance sheet | View Support Subscription features
To buy professional PKI support for our open source products, please e-mail sales@primekey.se
Buy professional PKI services at: sales@primekey.se
