Support for EJBCA & SignServer

EJBCA users hire us when they realize it's cheaper and more efficient to have us take care of their PKI troubles. And since we don't let them down, support customers remain faithful throughout the years.

Enterprise Support

Enterprise Support Customers get more. Operational safety and reliability. Exclusive access to certified PKI. Free EJBCA training and Free PKI comparison.

As our Enterprise Support customer you will profit from:

  • Guaranteed timely response, according to your SLA.
  • Discount rate for professional services.
  • Value for money (see chart below for details).
  • Exclusive opportunity to access our fastest, securest and most reliable PKI ever: the certified EJBCA Enterprise Edition.

PKI Support Comparison Chart

Apart from our Evaluation and Enterprise PKI Support, for both EJBCA and SignServer, there is also limited Community support. Note that all Community support comes without any guarantees.

Type of PKI Service (below) Community Evaluation Enterprise
Community forum access checkmark checkmark checkmark
Basic software downloads, incl. patches checkmark checkmark checkmark
Certified downloads*), incl. patches - checkmark checkmark
Online documentation checkmark checkmark checkmark
Support portal access checkmark checkmark checkmark
Private portal project  -  - checkmark
Number of incidents  -  10  Unlimited
Number of named developers  -  1  Unlimited
Security and critical patch notifications  -  checkmark  checkmark
Best practice advice  -  checkmark  checkmark
Hotfix and emergency patches  -  checkmark  checkmark
Developer-to-developer contact  -  checkmark  checkmark
Raise support case via web and e-mail  -  checkmark  checkmark
Raise support case via phone(8x5)  -  -  checkmark
Raise support case via phone(24x7)  -  -  checkmark
Guaranteed response time  -  -  checkmark
Discount rate for professional services  -  -  checkmark
Price: free Get a quote!

*) Since certified EJBCA downloads are exclusively available to our support subscribers, there is also no community support for such software.

 

Download Support & Maintenance sheet | View Support Subscription features

Enterprise Support

  • Jira Support portal with individual customer specific projects.
  • Phone support during SLA specified hours: +46-8-522 11 660.
  • support@primekey.se

Buy professional PKI services at: sales@primekey.se

Free EJBCA Support

Free SignServer Support