PKI Support

EJBCA PKI & SignServer Support resources

PrimeKey provides both free and professional PKI support for EJBCA and SignServer. Please note that only our Professional PKI Support Resources are guaranteed timely response - according to your Service Level Agreement.

PKI Support comparison chart

Free or professional PKI support? Find out wich level of support best serves your enterprise's needs:

PKI Support Comparison Chart Support Level
Type of Service Community Evaluation Enterprise
Community forum access checkmark checkmark checkmark
Software downloads, incl. patches checkmark checkmark checkmark
Online documentation checkmark checkmark checkmark
Support portal access checkmark checkmark checkmark
Private portal project  -  - checkmark
Number of incidents  -  10  Unlimited
Number of named developers  -  1  Unlimited
Security and critical patch notifications  -  checkmark  checkmark
Best practice advice  -  checkmark  checkmark
Hotfix and emergency patches  -  checkmark  checkmark
Developer-to-developer contact  -  checkmark  checkmark
Raise support case via web and e-mail  -  checkmark  checkmark
Raise support case via phone(8x5)  -  -  checkmark
Raise support case via phone(24x7)  -  -  checkmark
Guaranteed response time  -  -  checkmark
Discount rate for professional services  -  -  checkmark
Price/get a quote: free sales@primekey

Download Support & Maintenance sheet | View Support Subscription features

To buy professional PKI support for our open source products, please e-mail sales@primekey.se

 

 

 

Professional Support

  • Jira Support portal with individual customer specific projects.
  • Phone support during SLA specified hours: +46-8-522 11 660.
  • support@primekey.se

Buy professional PKI services at: sales@primekey.se

Free EJBCA Support

Free SignServer Support