Support

EJBCA & SignServer support subscriptions

PrimeKey offers support subscriptions to organizations that are using our open source products. The EJBCA and SignServer subscriptions are designed to offer best possible return on investment for the customer, as the implementation and maintenance of PKI and digital signature solutions, are often seen as a mission critical activity.

Audit and policy requirements

Through a PrimeKey support subscription, both management and customers can sleep sound, assured that audit and policy requirements are fulfilled. In case of issues with your PKI, or simply new demands on it, you have timely access to and support from our skilled PKI professionals.

Support directly from the source

PrimeKey is the originator and main developer of open source enterprise PKI products used worldwide. For us there is no hiding. We wrote the code, we know the code and we take full responsibility for the code.

Get the best EJBCA and SignServer support available - directly from the developers writing the code!

Efficiency through the entire life cycle

A PrimeKey support subscription assists the customer throughout the entire life cycle of the PKI. Our expertise enables your organization to utilize resources more efficiently - both in terms of time and total project cost. Our technical professionals have thorough experience assisting clients; from inception, design and development, through testing and deployment, to ongoing maintenance and assessments of future needed features and updates.

Subscription features

When signing up for a support subscription you get multiple values:

• High level of operational security for the core of your PKI when using
  our products.
• A designated product expert as your point of contact.
• Technical support available by email or phone, on office hours or 24/7, remote or in place, depending on your organizations specific needs and requirements.
• A customer support portal where subscribers can enter, follow up and search issues.
• Problem solving and delivery of patches and releases directly to you.
• Technical assistance with developer-to-developer discussion/analysis directly from EJBCA developers.
• Information about new releases and happenings directly to your technical team.
• Access to online documentation giving constant up-to-date instructions, manuals, technical questions and answers.
• Discount rate for professional services.